When someone calls a helpline for support, they often have needs that fall into the following categories: a need for support and connection with another human being; a need for emotional ventilation; a need for specific information and/or resources; a need for immediate help to cope with a crisis; a need for safety and wellbeing. To be effective in meeting a diversity of caller needs, phone line workers require multiple skillsets. This training focuses on identifying and describing how to refine basic skills of crisis intervention including: the skillset of being able to remain grounded and calm on the phone lines despite the energy level of the caller; the ability to quickly establish rapport.
Important notes regarding CEUs and Attendance:
•Each participant must submit an individual registration to receive CEUs. Please do not share your unique Zoom webinar link.
•CEUs will be awarded to attendees that participate in the full webinar, which will be automatically recorded by Zoom upon your arrival to and departure from the webinar. Partial credit will not be awarded, with no exceptions. Be sure to plan ahead so that you are logged into the webinar on time.
•CEUs will be reported to CE Broker within 30 days for those who provide their license numbers upon registration or when completing the post-course evaluation.
The Ohio State University College of Social Work is an approved provider of The State of Ohio Counselor, Social Worker, and Marriage & Family Therapist Board. Provider Number: RCST111747
The Ohio State University College of Social Work is an approved provider of The Ohio Chemical Dependency Professionals Board. Provider Number: 50-24068
We strive to host inclusive, accessible events that enable all individuals, including individuals with disabilities, to engage fully. You may request an accommodation or inquire about accessibility as part of the Zoom registration process. Please contact us at firstname.lastname@example.org should you need further assistance.