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Digital Solutions Gallery Virtual Keynote - Shared screen with speaker view
Dave Cherry
32:04
Tell us where your mind goes when you think about healthcare…
rzahn
33:06
Saving lives, costs, Innovation
rzahn
33:43
Health Care has never shined brighter than over the last year.
Dave Cherry
33:50
The future is not just from OSU…but also the Columbus business community. (Hint: Foreshadowing one of our speakers to come)
Wheeler, Jennifer
34:02
Where I work….my job.
Dave Cherry
36:05
Do you think about your healthcare when you are healthy? Or just when you get sick?
Tarazi, Hamza
36:29
just when sick
Warner Moore
36:39
Horrible antiquated industry that is inefficient that creates an unpleasant customer experience.
Warner Moore
36:43
Too frank? =)
JR
37:04
Creating the "Non-Event" (crises that didn't happen) is extremely undervalued by executives, society, etc.
Warner Moore
37:06
I’m proactive in self care.
Thomas Lucas
37:28
Looking forward to a more rapid transition from me being treated as a patient, I am not patient, to us as customers. Access to medical records a good start via MyChart. Doctor on demand via video is awesome. Now we need video to the bed so I can interact with my loved ones in the hospital. Need AI enabled health improvement guidance based on what the healthcare system knows about me.
JR
37:57
Thus; "Firefighters" vs. "fire preventers" are viewed as "heroes" while "fire preventers" typically remain unknown. :)
Wheeler, Jennifer
38:15
Healthcare is bigger than our insurance and our hospitals. The air we breathe, the food we eat.
Bruce Barnes
39:32
"Video to the bed" does exist in some hospital settings already. It is advancing from "virtual observation" functions to "virtual visit" functions.
Bankole, Wole
40:23
"Do you think about your healthcare when you are healthy? Or just when you get sick?" No and Yes :). But healthcare seems to be a series of small decisions made every day, that hopefully become habits. That being said, in general, 'well care' (aka the long-game) seems to be less profitable to companies, and less attractive to individuals .
Thomas Lucas
40:41
How are we going to get past the natural friction between healthcare providers and insurance providers? Insurance does not want to pay and healthcare wants to provide good services. I feel the friction.
Leigh McCormack
42:38
Health care is behind in collecting, sharing, and utility the necessary data to spark large scale change. IMO
Thomas Lucas
43:23
As I transition from health insurance subsidized by my employer to healthcare provided on my own the insurance marketplace is a mess and is unaffordable to most. This issue needs to get sorted out.
Thomas Lucas
44:41
Yes Bruce, video to the bed is available from some forward thinking hospitals, but needs to be a generally accepted offering by MANY hospitals in the future.
Bruce Barnes
45:19
Agreed!
Jeff Hunsaker
45:21
+1 @Warner but optimistically, it feels like a huge opportunity as well. Focusing on wellness care and avoiding reactive care feels like a tremendous opportunity.
Philip Powers
45:31
Many of the complexities of medical care/repair are because of how we pay/bill for medical services, dme & consumables.
Chip Rohde
47:17
Have been there--awesome healthcare--Chip
Dave Cherry
48:19
Please don’t forget to join our Digital Solutions Gallery private Linkedin Group to stay abreast of future sessions, continue the dialog from this session, and connect with fellow gallery members/attendees > https://www.linkedin.com/groups/12143220/
Thornton May
51:44
Data value pyramid - love it!
Dave Cherry
52:30
@Leigh & Thornton - per your prior comment, where do you see healthcare on the data value pyramid?
Thornton May
54:30
Most organizations have moved health data from physical filing cabinets to electronic filing cabinets. The next several steps - getting the data further up the data pyramid - where it is actually used in semi-real time is REALLY hard
Dave Cherry
55:10
Mayo Clinic now becoming a “product” company?
Thornton May
56:25
nference - what a cool name for a company
Dave Cherry
56:44
Please note your questions for John…we’ll have an interactive Q&A session after the second presentation.
gregory reinhardt
58:03
So Thornton and Team; When you say that semi-real time is really HARD? Is this due to teh systems, processes or the staff adoption, I fins that the medical field experts are sometimes resistant to change
rzahn
01:00:05
Thanks for LinkedIn link - I joined today and turned on posts.
Thornton May
01:01:53
An AI factory inside Mayo - does every organization need one of these?
Dave Cherry
01:02:44
AI Factory will benefit from Analytics Ops….but need foundational data capabilities first.
gregory reinhardt
01:02:55
I think all companies should have an innovation center with AI and Data Analytics
Thomas Lucas
01:02:56
To John, what specifically has been the success to the people going home and getting healthcare follow-up from a central team? Are they real-time monitoring health or doing just occasional checkin? You mentioned wearables, and I know there is privacy issues, but as a personal comment, I would love to have a wearable that automatically uploads data to my healthcare provider and then AI alerts me and the healthcare provider when something goes out of bounds.
Judson, David
01:03:36
Nice presentation and overview John - thank you! (Virtual clapping)
Chip Rohde
01:04:12
I second that!!!!!!!!!!! Chip
Thomas Lucas
01:05:23
Just as a follow-up on central monitoring. Security services have been using that model for a long time. This model can be adapted for healthcare.
Philip Powers
01:05:23
John, thanks for an interesting and informative presentation!
rzahn
01:06:58
Thank you Chip!
rzahn
01:07:31
50 Years Cardinal Health - very nice and a great business partner for Columbus.
Leigh McCormack
01:08:22
@Dave health care has players that are using data analytics for real-time value (e.g. the efforts at Mayo that John mentioned). However, as Thornton mentioned, much of our health care risk comes from outside of the health care system and many organizations are not collecting those more “non-traditional” data to help gain more value in analytic products. My experience at a health care payer showed that many models lack actionability and accuracy without consideration of these data.
Thornton May
01:09:01
A new critical metric for companies and countries - health care consumption per capita?
Cassandra DeProspero
01:12:16
@John Crooks-- With the integration of digital healthcare, how would you envision the role of a doctor transforming over the next 5, 10, 15+ years? What are you proactively doing to initiate this shift within Mayo's educational plan & currently practicing professionals?
Tarazi, Hamza
01:14:54
will the increase of telehealth usage increase the acceptance rate for future AI solutions such as IBM Watson ?
Eric Ford
01:15:53
How accepting have the payors been for home based care and home monitoring?
Warner Moore
01:16:07
Hear you guys
rzahn
01:16:12
Yes you did
Philip Powers
01:16:31
The increase of bacterial and viral awareness has been a major driver of Telehealth and reduction of Inpatient frequency and length of stay. COVID-19 caused a “rocket launch”.
John Crooks
01:17:33
HI Cassandra. Yes -the role is definitely changing. Our Education Departments are planning new training plans. They had to shift focus with COVID, to remote learning, so they may be a bit further behind than they would like. But change in education is understood. Of course, our residents are front-line learners, so are engaged in telehealth, both Clinic and Hospital.
rzahn
01:18:01
Sorry, have to drop off, but great presentations today.
Dave Cherry
01:18:15
As a patient, what’s more important, convenience or quality of care? Shouldn’t we have both?
John Crooks
01:18:49
We should expect both.
Dave Cherry
01:19:00
Convenience can also be interpreted as mobility and lack of that can significantly affect one’s ability to get necessary care
Warner Moore
01:20:06
ScriptDrop! <3
Judson, David
01:20:07
Access to healthcare can also be a problem, whether changes in rural access or even inner-city “health-care deserts”
Dave Cherry
01:20:31
Will Amazon Prime patients get better care within 2 days? Will other patients require more patience?
Judson, David
01:20:43
And too many do not have the internet bandwidth for video visits
Judson, David
01:21:53
@David How do online pharmacies (i.e. Amazon) help move the needle to proactive healthcare? Still reactive, right?
Dave Cherry
01:22:01
@David great point. Convenience/mobility is both digital and physical.
Warner Moore
01:22:30
My personal experience in the health care system shows that table stakes stuff needs to be taken care off. Customer experience, efficiency, standard technologies that are commonly available in other industries...
Warner Moore
01:23:08
If the table stakes stuff isn’t taken care of, blockchain AI VR (or insert your favorite buzzword) healthcare will make less of an impact.
Judson, David
01:25:17
These mental health metrics are SCARY.
Judson, David
01:26:49
I cannot speak for other leaders on the webinar today, but Cardinal Health has been focused on getting the word out to employees on mental health, especially in light of WFH and the pandemic.
Dave Cherry
01:27:49
Are others seeing more focus/communication fro your employer about mental health? How about from your friends or family?
Dave Cherry
01:28:28
Just asking if you’re talking about it - awareness and concern
John Crooks
01:28:48
YEs - at Mayo, we have expanded 'in network' mental health providers. We speak of this topic and concern frequently with our children.
Thomas Lucas
01:29:58
Would love to see Covid stats based on economic status. But that does not fit the current political narrative. My guess is Covid affects poor people more than "rich" people. I would postulate that poor whites will have a similar disproportionate chart like the minorities do. Covid is more an economic issue than a race issue - my theory.
Dave Cherry
01:30:55
Another thing we all have in common - data and analytics is critical to all of us
Judson, David
01:35:48
Another great presentation - thank you Michelle! (Virtual clapping)
Thomas Lucas
01:35:57
Great presenters. Great content. Well done and informative. Thank you!
John Chickering
01:36:12
I’d love to hear thoughts about how the trends, directions, and acceleration will affect out ability to detect and manage fraud.
John Chickering
01:38:38
As we noted in last session: Never let a crisis go to waste.
Cortes, Maribel
01:39:19
I've haven't participated before but it has been a great experience to listen all the perspectives.
gregory reinhardt
01:40:13
Thank You it is though to adapt and change
gregory reinhardt
01:40:54
Sorry tough
Cortes, Maribel
01:41:16
Hope to be part of the LinkedIn "The Digital Solutions Gallery" Group.
Lisa Kagy (she/hers)
01:43:39
I'm seeing medical students/residents adapt to new ways of learning, and I'm curious to see how tech students/interns are shifting towards building the right foundation to tackle some of these big changes. How do we teach what we're changing, ourselves?
Warner Moore
01:44:21
No bacon for me!
Judson, David
01:44:22
Embrace uncertainty by your willingness to experiment. Trying new things introduces failure and we need to try small things to find where we can make paradigm improvements.
Cortes, Maribel
01:45:40
I need to jump to another meeting but thanks for sharing this information.
Thomas Lucas
01:53:20
I know we have been focused on the issue and "opportunities" but we have the best healtcare in the world. Kudos to all of the healthcare workers out there.
Rebecca Falconer
01:53:41
Great insights into the Future of Healthcare ! Thank you to John and Michele for your leadership in the Healthcare Industry,
Austin, Neha
01:53:54
LOL - puppies do make people happy!
Austin, Neha
01:54:10
thank you!!!
Holcomb, Michele
01:54:20
or reach out to the mental health services of your employer!
Warner Moore
01:54:51
Thanks presenters, organizers, and sponsors for putting the event together.
Lisa Kagy (she/hers)
01:55:43
Thank you all for really great presentations and the opportunity, again, to be included in this event!
John Chickering
01:56:23
Great session this morning! Thank you.
Philip Powers
01:59:30
Thanks all!