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Tell us where your mind goes when you think about healthcare…
Saving lives, costs, Innovation
Health Care has never shined brighter than over the last year.
The future is not just from OSU…but also the Columbus business community. (Hint: Foreshadowing one of our speakers to come)
Where I work….my job.
Do you think about your healthcare when you are healthy? Or just when you get sick?
just when sick
Horrible antiquated industry that is inefficient that creates an unpleasant customer experience.
Too frank? =)
Creating the "Non-Event" (crises that didn't happen) is extremely undervalued by executives, society, etc.
I’m proactive in self care.
Looking forward to a more rapid transition from me being treated as a patient, I am not patient, to us as customers. Access to medical records a good start via MyChart. Doctor on demand via video is awesome. Now we need video to the bed so I can interact with my loved ones in the hospital. Need AI enabled health improvement guidance based on what the healthcare system knows about me.
Thus; "Firefighters" vs. "fire preventers" are viewed as "heroes" while "fire preventers" typically remain unknown. :)
Healthcare is bigger than our insurance and our hospitals. The air we breathe, the food we eat.
"Video to the bed" does exist in some hospital settings already. It is advancing from "virtual observation" functions to "virtual visit" functions.
"Do you think about your healthcare when you are healthy? Or just when you get sick?" No and Yes :). But healthcare seems to be a series of small decisions made every day, that hopefully become habits. That being said, in general, 'well care' (aka the long-game) seems to be less profitable to companies, and less attractive to individuals .
How are we going to get past the natural friction between healthcare providers and insurance providers? Insurance does not want to pay and healthcare wants to provide good services. I feel the friction.
Health care is behind in collecting, sharing, and utility the necessary data to spark large scale change. IMO
As I transition from health insurance subsidized by my employer to healthcare provided on my own the insurance marketplace is a mess and is unaffordable to most. This issue needs to get sorted out.
Yes Bruce, video to the bed is available from some forward thinking hospitals, but needs to be a generally accepted offering by MANY hospitals in the future.
+1 @Warner but optimistically, it feels like a huge opportunity as well. Focusing on wellness care and avoiding reactive care feels like a tremendous opportunity.
Many of the complexities of medical care/repair are because of how we pay/bill for medical services, dme & consumables.
Have been there--awesome healthcare--Chip
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Data value pyramid - love it!
@Leigh & Thornton - per your prior comment, where do you see healthcare on the data value pyramid?
Most organizations have moved health data from physical filing cabinets to electronic filing cabinets. The next several steps - getting the data further up the data pyramid - where it is actually used in semi-real time is REALLY hard
Mayo Clinic now becoming a “product” company?
nference - what a cool name for a company
Please note your questions for John…we’ll have an interactive Q&A session after the second presentation.
So Thornton and Team; When you say that semi-real time is really HARD? Is this due to teh systems, processes or the staff adoption, I fins that the medical field experts are sometimes resistant to change
Thanks for LinkedIn link - I joined today and turned on posts.
An AI factory inside Mayo - does every organization need one of these?
AI Factory will benefit from Analytics Ops….but need foundational data capabilities first.
I think all companies should have an innovation center with AI and Data Analytics
To John, what specifically has been the success to the people going home and getting healthcare follow-up from a central team? Are they real-time monitoring health or doing just occasional checkin? You mentioned wearables, and I know there is privacy issues, but as a personal comment, I would love to have a wearable that automatically uploads data to my healthcare provider and then AI alerts me and the healthcare provider when something goes out of bounds.
Nice presentation and overview John - thank you! (Virtual clapping)
I second that!!!!!!!!!!! Chip
Just as a follow-up on central monitoring. Security services have been using that model for a long time. This model can be adapted for healthcare.
John, thanks for an interesting and informative presentation!
Thank you Chip!
50 Years Cardinal Health - very nice and a great business partner for Columbus.
@Dave health care has players that are using data analytics for real-time value (e.g. the efforts at Mayo that John mentioned). However, as Thornton mentioned, much of our health care risk comes from outside of the health care system and many organizations are not collecting those more “non-traditional” data to help gain more value in analytic products. My experience at a health care payer showed that many models lack actionability and accuracy without consideration of these data.
A new critical metric for companies and countries - health care consumption per capita?
@John Crooks-- With the integration of digital healthcare, how would you envision the role of a doctor transforming over the next 5, 10, 15+ years? What are you proactively doing to initiate this shift within Mayo's educational plan & currently practicing professionals?
will the increase of telehealth usage increase the acceptance rate for future AI solutions such as IBM Watson ?
How accepting have the payors been for home based care and home monitoring?
Hear you guys
Yes you did
The increase of bacterial and viral awareness has been a major driver of Telehealth and reduction of Inpatient frequency and length of stay. COVID-19 caused a “rocket launch”.
HI Cassandra. Yes -the role is definitely changing. Our Education Departments are planning new training plans. They had to shift focus with COVID, to remote learning, so they may be a bit further behind than they would like. But change in education is understood. Of course, our residents are front-line learners, so are engaged in telehealth, both Clinic and Hospital.
Sorry, have to drop off, but great presentations today.
As a patient, what’s more important, convenience or quality of care? Shouldn’t we have both?
We should expect both.
Convenience can also be interpreted as mobility and lack of that can significantly affect one’s ability to get necessary care
Access to healthcare can also be a problem, whether changes in rural access or even inner-city “health-care deserts”
Will Amazon Prime patients get better care within 2 days? Will other patients require more patience?
And too many do not have the internet bandwidth for video visits
@David How do online pharmacies (i.e. Amazon) help move the needle to proactive healthcare? Still reactive, right?
@David great point. Convenience/mobility is both digital and physical.
My personal experience in the health care system shows that table stakes stuff needs to be taken care off. Customer experience, efficiency, standard technologies that are commonly available in other industries...
If the table stakes stuff isn’t taken care of, blockchain AI VR (or insert your favorite buzzword) healthcare will make less of an impact.
These mental health metrics are SCARY.
I cannot speak for other leaders on the webinar today, but Cardinal Health has been focused on getting the word out to employees on mental health, especially in light of WFH and the pandemic.
Are others seeing more focus/communication fro your employer about mental health? How about from your friends or family?
Just asking if you’re talking about it - awareness and concern
YEs - at Mayo, we have expanded 'in network' mental health providers. We speak of this topic and concern frequently with our children.
Would love to see Covid stats based on economic status. But that does not fit the current political narrative. My guess is Covid affects poor people more than "rich" people. I would postulate that poor whites will have a similar disproportionate chart like the minorities do. Covid is more an economic issue than a race issue - my theory.
Another thing we all have in common - data and analytics is critical to all of us
Another great presentation - thank you Michelle! (Virtual clapping)
Great presenters. Great content. Well done and informative. Thank you!
I’d love to hear thoughts about how the trends, directions, and acceleration will affect out ability to detect and manage fraud.
As we noted in last session: Never let a crisis go to waste.
I've haven't participated before but it has been a great experience to listen all the perspectives.
Thank You it is though to adapt and change
Hope to be part of the LinkedIn "The Digital Solutions Gallery" Group.
Lisa Kagy (she/hers)
I'm seeing medical students/residents adapt to new ways of learning, and I'm curious to see how tech students/interns are shifting towards building the right foundation to tackle some of these big changes. How do we teach what we're changing, ourselves?
No bacon for me!
Embrace uncertainty by your willingness to experiment. Trying new things introduces failure and we need to try small things to find where we can make paradigm improvements.
I need to jump to another meeting but thanks for sharing this information.
I know we have been focused on the issue and "opportunities" but we have the best healtcare in the world. Kudos to all of the healthcare workers out there.
Great insights into the Future of Healthcare ! Thank you to John and Michele for your leadership in the Healthcare Industry,
LOL - puppies do make people happy!
or reach out to the mental health services of your employer!
Thanks presenters, organizers, and sponsors for putting the event together.
Lisa Kagy (she/hers)
Thank you all for really great presentations and the opportunity, again, to be included in this event!
Great session this morning! Thank you.